Service staff are always professional and will resolve your issues the first time. The service center employees are always friendly and the waiting room is clean and stocked with coffee and plenty of space to work. Highly recommend MB of Bedford when servicing your car or when looking for your next MB.
This dealership is fantastic. Obviously a great product but as with any successful operation what really drives quality is the people. The team here is great. First-class.
Excellent customer service from Mercedes very knowledgeable staff. They are always courteous; providing detailed breakdown of any issue or even potential issue that may arise with any of the cars that I have purchased from Mercedes of Bedford. Top Marks for all involved; from the salespeople to the service!!!
A wonderful customer experience with Simon, Chuck, and Karolina. We asked about a particular E class that they had on their lot, and a few hours later, off we went, with the exact car we've been looking for! Excellence in customer service and efficiency! Thank you!
The service is always nothing less than A1. Our service manager, Mr Dave Silver is the absolute best. The service makes our purchase a great deal!
I have never been more disappointed in my dealings with any MB dealership than MB of Bedford. My lane departure sensors went bad and needed replacement. I took my vehicle to MB of Bedford to get them repaired. My service manager told me they fail because of a design flaw that leaves them exposed and vulnerable. I sucked it up and paid a couple of grand to fix it. When I returned, my rear bumper was clearly bumped leaving a mark from a license plate. When I immediately informed my service manager, he said it was there when I brought ...
Great service and prompt
Classy like the car!